1.  What kind of computer set up do I need to view the video?

We strongly recommend a fast internet connection. You may still access the video and PDF with a dial-up connection, but it will take a while to load and the video may not play as smoothly.

2.  What is Flash?

Macromedia Flash Player is free software that you may already have installed on your computer. However you may need a more recent version or an upgrade of that software.  To install a free version or upgrade your current Flash Player, please use the following link: Macromedia Flash Player.

3. What can I do if the playback is jerky or stalls? 

The video is designed to play very quickly, soon after the download starts. This is to avoid having you wait until the complete file has been transmitted. If you have a slow connection or if there is a lot of traffic on your network, you may experience still frames or jerkiness. In this case, simply hit the pause button for a short while to allow the download to catch up with the playback.